I have a mixed review (star rating) based on the difference between the product (excellent) and the installation service (horrible experience) in the Essex area. I rated the company very high because Clera makes an excellent product and Rita in customer service is absolutely outstanding! When I called Rita to share a negative experience my husband and I had in Essex, Rita recognized the issues and she was highly supportive. Clera Windows is very fortunate to have Rita in customer service because she is nothing short of AMAZING! We have had windows installed in both Durham Region and Essex County and are very happy with the windows
from Clera. I would only recommend Clera Windows in Durham Region and NOT the Essex area because the window installation in Essex was the worst experience we have ever had.
- Company Response
Dear Private User,
I want to thank you for taking the time to provide us with your feedback. I also like to extend an apology to you and your husband for the troubles you've encountered over the course of your project. As per our last conversation, I was delighted to hear that all issues have been rectified your satisfaction. Your thoughtful and kind words about me and about the service that I provided you have made my day. Thank you again!
I wish you all the best!