When we called in to book our move they quoted us 3 movers and around 8hrs for a 2200sqft home. We were told that the total cost for an 8 hour move with tax would be around $1500. To help with cost we moved all the boxes and everything other than furniture in advance on our own so that all your movers had to move was our furniture. We didn't need anything reassembled either (which they promised would be done in the quote). Still the move took 8.25 hours (with the men taking a 45 min break for lunch and 20 min cleanup time in the truck after all the furniture was moved which we had to pay for) and there were charges for 1 hour of travel (which we weren't notified about at booking), charges for fuel, shrink wrap, packing tape etc
After being quoted $1500 total for the move and then moving half the home ourselves we were astounded at the total of $1800.
We called in to complain and were passed around until the woman finally supposed to deal with these matters CHERYL got back to us. She was incredibly rude and condescending saying that a quote means nothing and that they can charge whatever they need to after the move and we can't do anything about it. I HAVE NEVER IN MY LIFE EXPERIENCED WORSE CUSTOMER SERVICE. DO NOT BOOK THIS COMPANY FOR YOUR MOVE.
Oh and PS they showed up with a truck that broke down and had to be repaired on our street prior to moving our stuff. They were talking in front of us about how there's no way the truck will make it through the move and then still used it for our move.
- Approximate cost of services:
- $1,800.00