Edward is someone I would strongly recommend to include if you are looking for a tankless water heater. I quoted five HVAC companies before I chose Edward for his price, professionalism, and his genuine sincerity. Unlike the other companies that clearly just wanted the deal quickly (e.g., pressure sale, not-to-code suggestions, etc.), Edward gave a 2-month price guarantee and was the first one who actually sounded legitimate. I knew that since I had been doing much online research to understand what my requirements were. The 2-month price guarantee gave me ample time to continue to quote and learn more. In the end, Edward was the clear choice with his better pricing and offer to return the old rental tank for free. The whole experience was just smooth and problem-free. On the day of the installation, Edward, Idris, and an assistant did the work. Edward was a technician too which was very reassuring and explained why I felt he sounded legitimate during the quoting process in comparison to all the others. Idris and his assistant were such professionals--even the cloth they laid down to protect the floor was clean--who were very detailed and did what they had to do properly to get the job done. Can we have more people like Edward and his crew in the trades?
- Company Response
Thank you Steve for your detailed feedback. Edward is one of the best guys in our team. We'll pass your comments to him. All the best to you and your family. CEM team.