This is my honest review about this company. Absolutely disappointed with builder. Not done the services paid for. Example paid for jetted tub but installed regular tub. Paid for soft close for all drawers and cabinets but soft close done only for cabinets. Moved in July 2020 but soft close completed in Feb 2021. A guy from GEM cabinet came three times to complete the work. Came first time in October 2020 and did 3 drawers and said measurement was not done properly and has to come back next time. Came again in Dec and same thing happened. Seriously!!I had to book off from my work three times to have him come to complete the service. I haven't used tub in a year because I hate to see not being installed jetted tub. Company said jetted tub can install after we move in. Are you kidding me?renovation as soon as we move in?? I decided to cancel and get money back with so much disappointment. These are just few things... list goes on. Customer service sucks!! we don't get any response for months when we email. we emailed four times for final inspection of landscaping but we haven't got response in months. We regret so much for choosing pacesetter as our builder. This is our second home and we thought this house is going to be our dream home but our dream has been shattered by this builder. If anyone is looking to build a house, please reconsider choosing this builder.
- Company Response
Hi there, thank you for taking the time to leave this review. We are very sorry to hear that there were aspects of your experience that did not meet some of your expectations. We have reached out to our seasonal team on your behalf, and they have confirmed they have reached out to you regarding your inspection. We sincerely appreciate you bringing these matters to our attention. Your feedback is valuable as it helps us improve our experience moving forward and create opportunities for training as well. Please do not hesitate to reach out us with any questions or concerns you may have in the future. Here is a link to our contact page for your reference: https://yourpacesetter.com/contact-us/