I requested a video consultation to repair a dryer control dial. Within a few minutes, Man With a Wrench advised me what part I needed to order and how to order it. This service was provided absolutely free of charge. I hope that this business practice will be continued, perhaps offering a video consultation at a lower rate, to be followed, if necessary, by an in-person visit at a higher rate. That would be a wonderful business model, from a consumer perspective. I highly recommend this company.