EDIT JULY 26, 2021: The company no longer owes me money. I will say this, Eliyahu (the owner) tried to tell HomeStars that I was never his customer. Don’t worry, I provided all text communications PROVING the below is accurate - including but not limited to his LAME apology on the etransfer when he returned the money I prepaid for mulch and for mowing never done. He admitted his wrongdoing and still had the nerve to say this was a false review. I believe the only reason I got my money back was because I filed with the BBB. STAY AWAY FROM THIS COMPANY.
I wish I didn’t have to come here and leave this negative review. Eliyahu is seemingly a pleasant man, appears knowledgeable. I have extended every benefit of the doubt, and here I am, at a loss.
They don’t show up. I hired them in the middle of the season last year and it was a struggle to see them come to mow. I never had a dedicated day and it was all over the place.
Through that (and because Eliyahu seems so kind and honest), I thought maybe it’s because I came to them mid season.
I went forward with the 2021 season, overlooking poor service in 2020.
I shouldn’t have.
It’s mid June and they’ve been here three times since April. I hired them for weekly mowing from April to July and they’ve mowed twice. July-November is supposed to be every other week.
I hired and paid for extra services for the beginning of the season. In April. I needed mulch for my tree in my yard. I prepaid for it. April. May. Now June... no mulch has been delivered. Now I’ve cancelled it as we no longer have access for a crew to our backyard. This was known from the beginning of the season.
I have texted. I have called. No response. I don’t even care about the money I prepaid for mulch (and don’t have). All I really want is a reliable gardening service to mow my tiny front yard on a consistent basis.
I asked for weeding to be done (as an extra - to pay for the service I need ). It was not done correctly and since they never show up to mow, obviously it’s not being done as part of a regular lawn care routine. :(
It’s sad that bad reviews need to be left. It’s sad that a company can just ghost customers who thought they had secured lawn care for the season,
I do not recommend them.
- Company Response
Dear Suzy, sorry for your difficulty with our company.
We did not tell HomeStars that you were not a client of ours, that would be a blatant lie. However, we did have a fb post from someone that we didn't know, making claims similar to your original one about taking money and not doing the work.
You left your hose on the lawn, we nicked it, and were courteous enough to reimburse you for this, which is not our fault. Mowing every 2 weeks means longer grass so we were not able to see it.
It's been a stressful time for everyone with the ongoing pandemic, I had some clients that were very concerned for my well-being, but you didn't really share the same amount of care for whether something terrible had happened or not.
Your backyard would have been mulched, but you blocked it off with your pool. We wanted to fix up your front lawn, but you didn't want to water it on a regular basis as water can be costly. Yet you choose to have an above ground pool which requires water regularly to maintain its levels. It's clear that you were looking for the bare minimum and to get the most out of it.
I would strongly recommend getting an electric mower and just doing the work yourself. It's a very small lawn, and wouldn't take more than 10 minutes.
I totally understand writing a review, but what you've posted is just a bit over the top and borderline defamation..
I find it to be quite rude how you've chosen to go about all this.
It saddens me to think that people must have treated you in this way, and in return you have now done the same.
Please try to treat and speak about others the way you would hope one would treat and speak about yourself.
We hope you and your family are safe and warm this winter, and that you either take our advise on the cost saving option of mowing yourself or find someone who can provide you with the level of services you want for the the prices you're willing to pay..