I was told the technician was going to be at our home at approximately 9:30. When he wasn't here by 11:30, I emailed the company as to his whereabouts. He phoned me before 12:00 and indicated he had a meeting right away and would be at my home around 1:00. He arrived around 12:50 and apologized for being late. Apparently, there was a mix up in the office and my project was not put on anyone's schedule. They were very apologetic. Having said that, I was very pleased with the service itself. He was able to repair the leak on the pipe through a small hole he had made in the ceiling.
- Company Response
Hi John, sorry yes this is what happens when they males in the office are left in charge.
My apologies on the mix up.