Pre-sale and installation was ok... went downhill from there!
Salesperson was friendly. We got our windows replaced in September 2020. The installation people were good. 1 window was not the right and the frame around one of the windows (shaped/cathedral) was not correct.
2 different service guys came since (over the past 4 months). The wrong parts were sent every time.
Since then, NOTHING. We haven't been able to speak to anyone. They have poor (or non-existent) Customer Service. We still have an unfinished room with the frame missing and the incorrect window, which looks so odd. We have since put a claim through Better Business Bureau.
We are so disappointed. Windows aren't cheap so we were hoping for a better experience than this.
- Approximate cost of services:
- $25,000.00
- Company Response
Mr. P,
We apologize for the delays you've experienced in resolving the outstanding items you've mentioned within your review.
Your replacement product has been ordered and the Brock Service Department will be connecting with you once a conclusive estimated date of arrival is received from our manufacturers.
Our team will be sure to communicate dates with you for rectification.
We understand, wholeheartedly, the investment of both time and money and the value that both of those items have. Your satisfaction is incredibly important to our team, and we will work alongside you to ensure your experience is brought back up the the standards we hold ourselves to.
As mentioned within the companies Better Business Bureau response, we ask that you communicate to our team through the channels provided.
Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.