Clera Windows + Doors

Windows & Doors Installation & Service
Vaughan ON L4K 5V5
Write a Review
Write a Review


Cam
Cam
0 reviews Toronto, ON
8/10

New windows & a new front door

We coordinated our project with the inside Lady Riat she was very good and on top of the project. We were lead down the garden path by an over zealous sales rep that made promises but could not keep them. Rita made sure that our installation was set up and the fact that all of our windows were manufactured and the door was in. We set up a time and we were advised that the installers would be at our home at 9am on Monday February 24th. They did not arrive until closer to 10:30am. They advised us the project would take 1.5 days to complete. at completion of day 1 we wee advised that one of the installers would be at our home by 8:30 am. I called them at 10am and they were both together and on their way, The arrived at 10:30am and were in our home until 7pm and left with the job not completed. We were then advised that one of the installers would be back on Saturday March 1st at 10 to finish the job a do a cleanup of the windows that was not done by them but by my wife. The part of the installers was the only primary disappointment of this project as well as what the sales rep kept telling us were half truth that I am sure he believed but honesty was not part of his presentation. So now we have a mulititude of problems and will wait until March 1st to see if the installer arrives on time and gets the job completed.

Approximate cost of services:
$16,888.00
0 of 10 people found this review helpful.
Was this review helpful?
Company Response

Hi Cam,
As per our phone conversation, please except my sincere apology on behalf of my company. I am very sorry to learn that your experience with the sales rep was less than adequate. It's the exact opposite of what we pride ourselves on. We value all our customers and we also understand how important it is to offer exceptional service to our customers.On March 1st, please give our installer the opportunity to fix the issue that you experienced.Our team is dedicated to making constant improvements and preventing any future challenges. Please feel free to contact me anytime. I am here to help.

Thank you,
Rita