This is the second time we've had to call Gancy within a period of 7 months... not for the same exact issue though. When we first moved into our house last June, we had a pharaoh ant issue. Thanks to Gancy, that has been eliminated (I hope forever!). Recently, however, we've experience a surge of various bugs from carpet beetles to a first time visit from an earwig and silverfish. I contacted Gancy right away, pretty much being a pest myself because I have been worried and nervous about what was happening and where it was all coming from! Gancy not once made me feel bad for asking him all my questions or expressing my concerns, and he answered everything with knowledge, professionalism, and confidence in his life's work. He helped calm me (however much he could lol). He has been so patient and understanding with me, and never failed to make me feel at ease that all will be resolved as best as it possibly could be (and this included providing us with some tips on how to keep those bugs out). He is just such an honest and generous professional (he basically did a few different treatments at once for nearly half the price-- it was very nice and empathetic of him). While I'm hoping we won't have to deal with all this again, I'm relieved we can always count on Gancy. I will recommend him to anyone I possibly can.
- Company Response
Thanks a lot Pola. We knew the panic situation for person like you who do not see any creature inside the house and suddenly they see multiple on various days. These kind situations requires patience to hear calmly to customers and give them relaxation on phone and that I did. It is a part of customer service which we have to. Rest as I did Pharaoh ants extermination in last June and resolved the issue in first visit that all because you guys prepared well. Similarly this time again I helped your hubby Serge in preparation to eliminate all these three guys at one time knock down way.
I am pretty confident that you guys will not see any one of this from today onwards but as I guide and informed please wait at least 4 week for 100% elimination.
I really appreciate your time for the positive feedback on this platform.
Enjoy insect free property now.
Pestzone Pest Control