I called the company to get a quote to fix two washing machines. the estimation for the visit was $89 for the first and then $49 for the second.
The company messaged me with the name of the technician (Burak) and links to cancellation policy and job description. very nicely done!
Apparently this company is a dispatch service for local techs (per Burak) who takes commission of the job. The job is done and guaranteed by the tech who came over to do the fix.
The technician came on time. There was no power for the machine. He asked to check the breaker (I didn't think of that). once I flipped the breaker it was all good. machine fixed!
As to the other machine - there was a stuck sock in the pipe and hence it was not draining the water. He pulled it out immediately and all was fine. all done in 15 min. great job guys. much appreciated.
Then came the surprise - the diagnostics is one thing but pulling the sock is actually fixing the machine which is extra charges!
Apparently there is an extra charge even if no parts are involved in fixing the machine. I didn't know that pulling a sock will cost me extra $130. He actually told me that I got a break in price since he didn't charge me for a fix on the other machine. lucky me.
He was in my place for about 15 in and he didn't think that the charge was over estimated.
The morning after I called the company and talked to a rep on the phone who also didn't think it was exaggerated.
After putting a 2 star review (in my honest opinion) their rep called me. We had a long discussion. he didn't want to acknowledge what I was saying that by analyzing the issue for the washing machine not working (switch was off in one and a sock was plugged in a pipe in the other) we ac tally did the fix and that the diagnostics in this case was the fix but we agreed to disagree. He refunded $50 to my account. I regard this as a good show of will but I could not understand why it had to come to this...
BTW, I have been landlord for years and I own few places and with more than 60 tenants I have never had such thing...
The tech for this company know what they are doing, notification and service are great. HOWEVER: Diagnostics fee will be a small part of the bill if the washing machine is working after the visit regardless of the work that needed to be put... I recommend checking and verifying all fees before hand if you want to use this referral business. May as well contact the repair man directly and not the middle man.