We had a flooded basement this past weekend due to a pipe bursting in our walls. Unfortunately we didn’t notice until the water had already pooled at which point we panicked and called several companies and none of them answered. This company however did return our call within 20 minutes and advised on what to do to stop further damage and even helped in how to deal with insurance. About an hour afterwards their technicians showed up and spent 3 hours removing water and all the damaged material including one wall and the entire floor. They also moved our furniture to the garage and advised that they would clean it there and leave it there until the basement was fully dry and finished again.
We ultimately decided to not go through insurance due to our deductible and more importantly because Toronto Steam Clean got the job done for us under $3k and in one day. We will also be using this company to do the renovations in the basement in the spring time. I will happily refer anyone to this company. They are responsive, professional, and enjoy what they do.
- Company Response
Hey Mark, we know how tough it can be dealing with flood emergency. We're glad we could assist in getting your place back up to par and look forward to continuing to work with you.