Reliance Home Comfort

Re: Cory (111546) and Michael (111624)

Cory came to diagnose our leaky Water Heater for repair or replacement on Friday, Nov. 15, 2019, and it was no surprise that we needed a new one. The old one was 38 years old!! He was very efficient in setting up an appointment to get it replaced by Reliance technicians on Sunday, Nov. 17th, as he understood we needed it done before we left for a three-week holiday. He also inspected our copper water pipes nearby in the basement and recommended replacement of may of them (all as old as the water heater or older, and many showing obvious signs of corrosion and deterioration). We asked him if he could come back, after our return home, and do that work, so he booked the job for Dec. 11, 2019.

Michael came before the appointed time and got a good start on the pipe replacement project, and Cory arrived shortly afterwards, to supervise the completion. Though the space was difficult to work in (because of many valuable collector's items nearby and even mounted above and around the pipes, they both worked as a good-natured team to do the work as efficiently as possible. They high-fived each other upon their success (not a hint of a leak at any joint along the newly laid AquaPex wirsbo tubing -- unusual they said, even with the best installers!).

They also went above and beyond their job in handling difficult removal conditions and other problems that arose. They cleaned up after the job, making the basement area almost sparkle. Both Cory and Michael were good natured, humourous, even under unforeseen circumstances, and obviously skilled at tasks they enjoy accomplishing.

Anyway, we're looking forward to many years of safe and secure service out of the pipes they replaced, including reworking the pipes to the newly installed water heater to maximize the layout and "look" of the entire area. If more than five stars were available, I'd give them each SEVEN stars! And five more stars for Cory's first visit, on November 15th, which got the ball rolling on the preventive maintenance. Thanks for the good work, fellas!

"Dr. Hank"

P.S. -- I told the 30 musicians, who gathered at Bernie's pub for a get-together in the evening (thanks for finishing the work in plenty of time!), about the Plumbers I had worked with all day, and their decision was unanimous -- to make you both honorary members of my Plumbing Factory Brass Band!! I have been calling them 'Plumbers' for years (instead of musicians, or band members), a label they take pride in, as you do with your work.