We had Java Electric put in our breaker panel a few years ago and so they were the first ones we called when we had a problem. Unfortunately after texting and emailing we only got a standard email they would be in touch with us as soon as possible. Despite explaining that we were without power, no effort was made to contact us. A simple phone call to let us know if and when they were able to help us would have been appreciated. We were able to contact another company who answered their phone and were able to come and fix the problem.