They were incredibly helpful and understanding. They fit me in right away and even though we had an issue were only half the parts arrived they made sure to get the heat on and make arrangements to do extra work.
Owner charged me for repair warranty work and was filing for warranty repair billing without even being open to giving the home owner a break on the labour costs even tho he was collecting on both sides.
They take long and charge $350 for admin work driving and filing warranty claim paper work. He expressed how much work driving and getting parts and paper work.
Be careful.
- Approximate cost of services:
- $999.00
- Company Response
Hello Kavan,
We were happy to fit you in right away for your warranty work. We were able to complete the repair on the day scheduled and are not aware of any parts that did not arrive.
You accepted our quotation to replace your primary & secondary heat exchanger under warranty, and were quoted and invoiced $600. Our regular fee for doing this work is between $1000-$1300. Regarding your comment to us collecting on both sides, I believe you may have misunderstood the warranty procedure. As a Bryant dealer the manufacturer provided you with the parts at no charge and us with $325 towards our labour costs on warranty work. These savings were passed onto you which is why you were quoted the reduced amount of $600. We are sorry if you believe this is unreasonable. To be clear we do not charge $350 for admin work.