Pros: On time. Cons: Poor customer service
Personable crew. Poor communication
Quick to respond and schedule appointment. I asked about cleaning tracks. I was told they are done by request. I requested at time of scheduling. Most of the glass looked good a couple of small windows’ glass did not look as polished as others. As I moved about the house after completion, I realized none of the tracts had been cleaned AND debris from some of the screen replacement was left obviously upon window sills. I contacted office on day of service with pictures, and was promised they would “make it right”. Office admitted they failed to communicate to crew to service tracks.
It is now over a week later and after 4 written attempts to communicate with them, no one has returned my communications. I was told twice in writing I would be contacted- still waiting.