Mr Swirl The Friendly Plumber

Thank you Mr. Swirl for attending to my plumbing needs. I was very nervous that the leak from the top floor shower through to the main floor bathroom vent in the half bathroom was an emergency disaster waiting to happen. I have never had to call a plumber after office hours and didn't know what to expect. Would the plumber call me back? I explained to the dispatcher that I wasn't sure if it was an emergency that needed an immediate visit by the plumber. I requested that the plumber call me so he can assess if it was an emergency that needed to be handled immediately or can wait until the next business day. Within minutes, I got a call from the plumber and was reassured that it was not an immediate emergency as the leak stopped once the shower had ended. A visit was scheduled for the next day and sure enough Ken the Plumber arrived as promised. He was very kind, professional, thorough in his work, detailed and explained everything so that I could understand all the technical stuff. A potential diagnosis was made but, he needed to return another day to confirm the diagnosis and at the same time do the repairs since he had to buy the correct plumbing equipment to proceed with the repairs. I felt very confident with Ken as he seemed to be a very competent plumber with a lot of experience. He even went through some other plumbing questions I had around the house and answered all my questions! I look forward to having Ken come back to complete the plumbing work.