What a rough customer experience. So the product it self was good but the staff orchestrating it was horrible!
First of all the bathtub is $1,500+ Tax. They are very very coy about the price and won't tell you anything until you book a sales call. but when the sales guy walked in within 30 seconds he told me the price. I could have taken a picture of the tub and gotten an indication before having a sales call. Also the sales person took 30 minutes of my time. I had my dog in the back yard and one locked upstairs it was July and they just chatted to me for 25 extra minutes! it was a saturday. Sure I am in sales and I get it but come on I don't need 25 minutes of sales talk.
Next was booking the appt. I paid them $700 for a deposit that monday so less then 48 hours then having my time wasted, So I am motivated buyer. The take my money then say they will call me that thursday or friday to book the appt. Sure enough, the following WEDNESDAY I have to call them and ask for a time in which case their excuse was "O we had to confirm something but it has been confirmed so we can book you now" Once again being in sales that was just pathetic... Confirm WHAT the bathtub guy quoted me in 30 seconds and it takes 4 days to confirm you do my type of tub?
Finally when it comes to install day, I am told the installer will be there from 8 - 9. So I get my dogs out of the house have arrange the work schedule to be there and come in late etc. Sure enough at 9:15 no one is there so you guessed it I call the office and another classic excuse.
Our installer came in late to the warehouse but we didnt know so we couldnt call you. I would love to come in late and literally have NO ONE KNOW... which what they told. Luckily the job was done in a reasonable time but will see how it hold up. There are lots of options for getting a tub fitted I would recommend using anyone but bath fitter OR withholding funds.
- Approximate cost of services:
- $1,500.00