I could not be more delighted with the service and expertise provided by Toronto Comfort Zone. On the purchase side, Sonny was extremely patient, taking the time to explain each and every option, and the respective negatives and positives. He was honest and intergral. This is a boutique style business and you get personalized attention, rather than walking into an impersonal depot. Arek, who installed the fireplace was clearly very skilled , and has pride and enjoyment in his work. The result exceeded my expectations. The fireplace that was installed looked even better than in the glossy catalogue - that says a lot.