Marco had been extremely helpful, reasonable and instructive, repairing our old twenty-year old vacuum two years ago and telling us it would last for two years, which it did. Of course we decided then and there to buy our new one from him when the time came. What made this special was the service he provided throughout the process of delivery. He worked hard to facilitate the difficulties which were absolutely not of his making, and made sure that the vacuum finally arrived, offering to compensate us for the delay. We knew that Marco would resolve things and we are extremely happy with our new vacuum. Thank you, Marco!