Verdun Windows And Doors

Windows & Doors Installation & Service
104 rue Clement RR 1 Vars ON K0A 3H0
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HomeStars  >  Electricians in Ottawa  >  Verdun Windows And Doors  >  Great price, quick installation, customer service needs work
Patrick in Toronto
Patrick in Toronto
0 reviews Ottawa, ON
6/10

Great price, quick installation, customer service needs work

Price matched another company (lesser quality) which was great. Installers were good installed the 4 windows in about 3 hours. Installers were supposed to arrive between 7-9am and were a no show. Upon calling the company was informed I had been rescheduled for 12-4 but was not made aware (installers were double booked for the morning). Also upon payment time was informed the company no longer takes credit card, very inconvenient as I had stated this would be my form of payment and paid the down payment via credit.
One screen is a poor fit but have someone coming in 2 weeks time to repair or replace.
All in all a great price but left wanting in terms of customer service and general courtesy.

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Company Response

Hi Patrick
I sincerely apologize for the service you have received
Rest assure we will be back for the screen promptly
Best
Alec