Ecotech Windows & Doors

Windows & Doors Installation & Service
Vaughan ON L4K 1S6
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Write a Review


Campbell in Hamilton
Campbell in Hamilton
1 review Hamilton, ON
8/10

Issues have been resolved

Mark the owner has contacted me and he was more than happy to fix our sink. There was a misunderstanding that Mark was not aware of what happened. Now that he has been made aware of what happened, he going above and beyond to fix the issue. We are very happy with the windows and patio door that were installed, they look great !!!!

We had Ecotech put in new windows, one of them was kitchen window. While putting in the window, the contractors somehow cracked our kitchen sink which is made BN of composite in the corner. We didn't notice until after we had paid them. We tried for a couple of days to get in touch with the company, they did not return back phone calls or emails. About 4 or 5 days later we received a text saying there is nothing they will do about our sink. I think this is absolutely brutal customer service and would highly recommend that anyone would think twice about using this company. Our sales rep also said that he has quit this company because of things like this that the owner will not take responsibility for. Please think twice before you use this company, they do not stand behind their work.
Your company was contacted the next day and then for the next 3 to 4 days and you never got back to us. I finally called our salesman again to see if he could help and he informed us that he recently quit the company because of issues like this.
He said the he left because the owner will not stand behind his work

Approximate cost of services:
$7,000.00
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Company Response

Thank you for reaching out to us again, while we are glad to know there are no issues with your windows, we are of course concerned about your overall experience. We take many precautions to prevent such occurrences, however in the event that something is damaged during your installation it is important that you notify us right away. We cannot verify your request for compensation over a week later. Please refer to the email we sent you in response to your request with information on repairing your sink. If you need further assistance in this matter we would be happy to help any way we can.

Ecotech Windows & Doors

Previous versions of this review:

Campbell in Hamilton
Campbell in Hamilton
1 review Hamilton, ON
0/10

Service

We had Ecotech put in new windows, one of them was kitchen window. While putting in the window, the contractors somehow cracked our kitchen sink which is made BN of composite in the corner. We didn't notice until after we had paid them. We tried for a couple of days to get in touch with the company, they did not return back phone calls or emails. About 4 or 5 days later we received a text saying there is nothing they will do about our sink. I think this is absolutely brutal customer service and would highly recommend that anyone would think twice about using this company. Our sales rep also said that he has quit this company because of things like this that the owner will not take responsibility for. Please think twice before you use this company, they do not stand behind their work.
Your company was contacted the next day and then for the next 3 to 4 days and you never got back to us. I finally called our salesman again to see if he could help and he informed us that he recently quit the company because of issues like this.
He said the he left because the owner will not stand behind his work

Approximate cost of services:
$7,000.00