The Operations Manager for our renovation was fantastic. Chris took it over after a bit of a rough start and promised a timeline for completion of our project and thankfully was done right on time. The quality of the work by all of the trades was fantastic and they went above and beyond on several occasions including some re-spraying of some cupboards from our previous renovation. Chris checked in on us on a regular basis, asked us how things were going and if there were any concerns. All of the trades showed up on time and they were very careful to not be too disruptive with our regular day to day life which is tough when you have 2 bathrooms being done at the same time. It was difficult to keep things dust-free but every effort was made to keep it clean as possible which we appreciated given that most trades do not take care when it comes to that. Other than the sanding process of the drywall where there was extensive dust all over our closet, we were relieved by the low level of dust and debris. With Chris in charge of your project you can be sure that you will receive great service, great suggestions and a willingness to help get your project done on time. One thing that I would recommend that could be changed is the initial process with the sales team. Pricing was a bit off as we had a budget to work with and we came in over budget on this project. More than I would have liked. We loved the end
product but the sales process needs to be improved as this prevented us from moving forward in the beginning and Chris rescued the process. Thanks to Chris and his trades we have 2 fantastic and very functional bathrooms for our kids and ourselves. I would highly recommend Reborn and especially if Chris is in your charge of your renovation.
- Company Response
Rob, thanks for your review. Design selections can have a major effect on the final price. In the end, we were able to come up with a design plan that turned out amazing and worked close to your original budget. Your repeat business means the world to us and we will certainly pass along your high recommendations to Chris. Please don't hesitate to contact us if you require anything further in the future.