I signed up with ADT when I move into my new home in April, 2016. The installer arrived to install the cameras and motion sensors along with the appropriate alarms for doors and windows. He had issues with understanding how best to set up the cameras and installed them in a way which meant that my back door was not visible. My basement suite door and window were also not visible. My garage door was not alarmed. The ADT installer claimed that this was the best solution that was
available. I had a few equipment issues. However, ADT changed their acct numbers midway through my contract. I had no communication with them regarding the change. I continued to pay through my online banking app. While ADT was receiving the payments, they were not crediting my acct. So, I was getting late notices coming in. Despite numerous calls and no response to the issue, I continued to spend hours of my time to get the issue resolved. It took over a year!!!! Finally, I cancelled my monitoring with ADT when my garage was broken into. I lost a few thousand $ with of items. I called in a local security company, . They showed me two camera wires that were hanging visibly from my deck ceiling that the ADT tech completely missed. I can only assume that he was not knowledgeable enough to understand what a camera wire looked like. Now, I have all of my entrances on camera surveillance and live video as well. (unlike ADT). The other was also able to easily alarm my garage (which should have been done from day 1). NOW, I'M ALSO PAYING A MONTHLY MONITORING CHARGE THAT IS HALF OF WHAT ADT CHARGED ME. The biggest thing for me is that I finally feel safe and secure. I never had that feeling with ADT!