On February 2nd the gentlemen plumbers came out to hook up two natural gas heaters to supply temporary heat to the building. They were originally booked for February 1st but they were unable to make it to the location on that day so they came first thing on February 2nd. The charge that day was for approximately $1000 because one of the locations required scaffolding to access the natural gas tie in. The scaffolding was supplied and set up for the plumber to do the work. It seemed unusually expensive for the work especially since the plumber seemed to have no difficulties and spent less time at that location but the plumber was friendly and got the work done efficiently. When it came time to disconnect the heaters there was some miscommunication between us and the plumber so the appointment was changed. He was initially scheduled to arrive between 8 am and 10 am on February 19 but got rescheduled to later that day between 1 pm and 5 pm. He was unable to make it that day and we rescheduled to February 20 between 10 am and 1 pm. He arrived right around noon and disconnected the heaters very quickly and only charged about $75 for the service call fee which was very nice especially after the $1000 bill from the first visit. Overall i was impressed with how professional the plumbers were and how quickly they worked despite being unable to make the initial appointments.
- Company Response
Hi Robin, thank you very much for sharing your concerns with us. We shared your comments with the owner, the technician's supervisor as well as with our Care Manager (John) who will be in touch shortly. We always strive for 100% customer satisfaction!