My senior citizen father and I had an emergency issue with frozen pipes in our mobile home last weekend, something which many companies won’t even consider dealing with. Seeing as we’re in the middle of a horrible deep freeze, everyone we called was fully booked, but thankfully our first choice, The Gentleman Plumbers were able to get to us even more quickly than they thought they would. Kyle and Mike were the two gentlemen who came to our rescue and from the moment they arrived at our home, were nothing but polite, respectful and professional. At no time did they try to sell us any services that we didn’t need, and after a quick look under our home explained the situation under there and presented us with our three options to fix our issues. After we chose the one we wanted to go with, they set to work thawing our pipes and replacing the heat trace and insulation. Once they were finished with all of that, they performed a complimentary home inspection of our furnace and the rest of our indoor plumbing, pointing out areas that could be a concern, and what was in good working order.
In all, we were both very impressed with Kyle and Mike and would not only 100% recommend them to anyone, but will never call anyone else but Action Auger/The Gentleman Plumbers for any of our future plumbing and heating needs. Thank you Kyle and Mike for making what was a stressful situation for us, much less so!
- Approximate cost of services:
- $1,900.00
- Company Response
Hi Crystal, thanks for the very detailed review! When that cold snap whipped through Alberta, we received lots of calls about frozen pipes in mobile homes so we know exactly what you guys were going through. Nothing makes us feel better than making our customers safe and warm during the winter so we are always on call. One of the many things that put us above our competition is the sheer number of trucks we have on the road. That way you can always count on us to be there when you need us. We're happy to hear that you and your father are cozy and warm now that february is nearing a close. Hopefully we'll have some warmer weather arriving soon. C'MON EARLY SPRING!