Clera Windows + Doors

We had 13 large casement style windows and one 6ft patio door replaced back in 2009. The install went very smooth and quickly, which we really appreciated, as we had them changed in February! there was a little work to be done to fit the patio door as it wasn't a perfect fit from the one that was replaced, but they made the adjustments quickly. I have to admit I was a little concerned that the caulking on the exterior would not adhere in the cold weather. 10 years and no cracks or separation. Over the 10 years, we have, on a couple of occasions, we've contacted customer service for some replacement part, crank handles, which our kids seem to use a lot in there bedrooms. Service has always been prompt and easy to deal with, and a tech has been to our home to repair the handles quickly. Of course the replacement parts are covered under warranty with no cost to us. I have just contacted Ryan at customer service to replace a handle and a plastic tab that's part of the locking assembly. I sent him a couple of pictures of what I need, he is couriering the parts to my home immediately. Can't ask for better than that!! Like I said, 10 years after install and Clera/FM windows is taking care of there products. Thanks for standing by your products!!