I was highly impressed by the respectful way this company treats their customers, and by the pride this company takes in their work and reputation.
I submitted an email request for repair stating that my gas oven was not preheating or maintaining heat properly. I received a call the next morning and was set up with an appointment within a week. I could not be there when the technician came and unfortunately the problem did not repeat itself while he was there so he calibrated the temperature. I sent another request to let them know the problem was still not fixed and gave a long description of the issue. Again I couldn't be present when the technician came a second time so I left a note explaining what I thought may have caused damage to the electronic components. Unfortunately, this caused a misunderstanding and two temperature sensors on the range top were switched. I was not charged for this visit, however my problem with the oven was still not fixed.
I sent another email request to let them know the problem was still not fixed and that I thought there was a misunderstanding. The owner called the following morning and we had a long discussion about what happened during the visit and what was wrong with the oven. The owner himself came to make the repairs and this time the problem was fixed. I was not charged for this visit either.
I cannot put into words how grateful I am to North Durham Appliance for the dedication, skill and fairness with which they conduct their business and treat their customers.
- Company Response
Thank you so much for your review. I am pleased your issue has been resolved. Your happiness and satisfaction are very important to us.