Premier Stairs And Floors Inc.

Floor Laying & Refinishing
Mississauga ON L5A 3C1
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HomeStars  >  Floor Laying & Refinishing in Orangeville  >  Premier Stairs And Floors Inc.  >  Stairs, flooring, baseboard and trim
mroes in Mississauga
mroes in Mississauga
1 review Mississauga, ON
2/10

Stairs, flooring, baseboard and trim

We had Peter and his 1 man crew come in and complete our flooring (whole upstairs and main flooring), stairs and all our baseboard and trim, included the “chaulking” done. We paid an outrageous amount of money for this job to completed and you tell me if it was worth that amount. Not to mention his contractor decided to cut all the flooring and baseboards inside our home while I was 7 months pregnant and had children living there. It was the middle of summer and
could have had the decency to cut outside. Dust was flying everywhere.

Edit to respond: I’m not sure where you think we’d be living for over a month?? This was our home... my 10 year old son would need to attend school. Yes, both my husband and I work, so we were not home during the day but we work a 9-5 day and we’re home every weekend even though we would try to go out every day to give your 1 man some space to work. It’s hilarious you can tell me that no one lived there because we never saw you. You only came when we had a complaint. And yes I was 7 months pregnant when this job was being done. You can keep telling yourself that this was a perfect job “other then the chaulking” but you can clearly see in pictures that this was not a perfect job. When you pay this much money for flooring and stairs to be completed, you’d except perfection. In our case, we got dooped. Like look at the heat register, it would have taken your partner 1 minute to cut another piece but clearly this is the botch work, you say is quality. This is many of the flaws we found, that were hidden from us.

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Company Response

Hey Michelle, thanks for writing this review. We completed this project for you in the summer of 2017. I will address all of the points above and add some of our own.
1. With regards to cutting inside the house - that is correct, we set up our tools in one bedroom and used that one space to cut through out the project. This was never an issue until now. There was no kids or any one living inside the house as there was a few weeks that was allocated for construction.
2. There was a team of people working on your property and not just one person. Installer, re finishing team, stair install team, painters, etc. This is going back a while now but there was at least 7-8 people who worked on your place.
3. Loose shoes on spindles - it is possible we could have missed a couple of screws when fastening the shoes. We would have been happy to come out and tighten them up for you.
4. The major issue on this project arose when there was some caulking left on the walls above the baseboards once everything else was complete. Totally agreed that it was our fault , you asked for a discount for the inconvenience and we happily agreed to one.
Everything above being said we are quite disappointed by the review. Reading the almost 80 reviews we have up on HomeStars we do always try our best to ensure our clients enjoy their experience working with the whole Premier team. Sometimes issues do arise but we are always happy to address them quickly and professionally. You still have our contact info, please feel free to reach out to us any time and I'd still be happy to schedule in a time to address whatever it is you're not completely satisfied with on your stairs.