First Class Windows, Doors & Siding

Windows & Doors Installation & Service
Komoka ON N0L 1R0
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Private User
Private User reviews Saint Thomas, ON
2/10

Long time for a short time

Was referred by a coworker to this company after he raved about how great of service he had after being quoted we shopped around and signed contract with them August 25th 2018 because they had the best price. Contract said my 5 windows would be ready in 10-12 weeks. Contacted them once in oct and they said we still had 6 weeks. Contacted them after those 6 weeks and they said they were still waiting for them and they would keep me posted. Did not hear from them from the beginning of december 2018 until I contacted again December 27th just incase they had holiday shut down which You would think they would inform us about. Finally they contacted me saying the windows were in january 8 2019 .. 10 weeks late from my estimate. When I asked about compensation while discussing a install date they ignored the request. The actual installers were great and speedy only took 4 hours to do all 5 windows and made sure to clean up after themselves. Was not impressed with having to pay in full after them being 10 weeks late and lack of customer service as I wouldve liked to be contacted when they knew it would be delayed not have to chase for answers. Again great job with the installers.

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Company Response

Thank you for the review. Unfortunately last year the Green ON window program caused major delays in the delivery of windows form the window manufacture. Although this customer was not part of the Green ON program, the window factory made Green ON windows the priority thereby pushing back delivery of regular windows. Under normal circumstances I would expect windows to be delivered within a 4 to 6 week period, however the Green ON program caused windows to be delivered on average about 12 - 16 weeks and nobody in the industry was expecting this to occur last year.