On December 4, we called and spoke to Leslie about an urgent need to replace our two bathroom exhaust fans. She said she would need our credit card information in order to order the fans, and when they came in, she would send someone to come replace the fans in our unit. We didn't hear back from her, but on December 10 we called back and she said the fans had not arrived yet. Since then, we have tried calling twice a week and no one answers the phone. We have left voice messages but no one calls back. This is frustrating as we essentially cannot take showers or do laundry in our own home because of the humidity accumulation. We've already been billed hundreds of dollars in repair costs due to water damage in the unit below. We want to fix these exhaust fans and move on. But we can't move on to another repair contractor because Fix It Canada has already taken our credit card information and will be charging us for the replacement fans that they order. And they won't even return our calls. I would not recommend them to anyone.
- Company Response
First and foremost we would never charge a client's credit card unless the part was ordered. In this case, we spoke with the client several times and let them know the supplier was out of stock. We tried off and on over several weeks to order the part. We finally told the client that as Christmas was coming, and we were closing down for two weeks, that we wouldn't be able to do the job. To my knowledge a message was never left on our voicemail. Because there was something of a language barrier, perhaps they didn't understand that we had given up on completing the job in 2018. They never contacted us in January and we simply assumed that they had found another company to do the job.