We used Aqua Master to have a sump pump and backwater valve installed after experiencing basement flooding. We were very pleased with our experience. They waterproofed our cold room and poured concrete down on the floor after installing the pump & valve. It took the workers around 3 days spread over a week due to drying times, waiting for inspection etc. Fedor was very helpful in leading the team & in following up with us. Aqua Master took care of obtaining the needed permit for the work. They brought a lockbox for the house key to make their access easier if we wanted to be at work. We have a shared driveway with the neighbour and they brought a trailer for disposal that could be moved in and out so as not to inconvenience anyone. The crew was very respectful and took the time to put on protective booties when they entered the house. Fedor helped us to fill out the City rebate forms. We're still waiting on the rebate - taking much longer than the 10 weeks we were expecting - and we will be following up. Overall very pleased with AquaMaster. Thanks, Fedor and crew! Update: Rebate received and we appreciated Fedor following up with us, thanks :)