The Gentlemen Pros Plumbing, Heating & Electrical

I’m writing thoroughly disappointed with my experience with The Gentlemen Plumbers. I want to start by bringing your attention to their website, which highlights ‘No Hidden Fees’ and ‘…straightforward pricing’ and warn you that this is a very big misrepresentation. I am embarrassed for them and to be honest, I don’t know how they get away with their astronomical pricing. They are cro*ks and the majority of their clients must be uninformed consumers with money to burn.
I called a few plumbers in the city to get an idea of pricing and availability for a plumber to install a new kitchen faucet in my home. I had just purchased a new Moen faucet from Home Depot for $227.00.
I got quotes from three companies. The first was from Pete the Plumber (also the biggest competitor to The Gentlemen Plumbers) Over the phone I was quoted the call-out fee of approx. $70 and $118/hour for the install/labour. Day and Knight Plumbing & Heating, a smaller company, charged a flat rate of $135, with no call-out fee, but they were not available for over a week with our conflicting schedules. Lastly, the Gentlemen Plumbers let me know that they charge a call-out fee of $69.95, and that they can’t quote the install over the phone but that they charge by the job and will quote onsite. They could get out to my place within a couple days so I booked them, thinking they would be approximately the same price as Pete the Plumber. This assumption was a mistake on my part. Two professional young gentlemen showed up at my place, they pulled out there laminated pricelist, and shared with me that the kitchen faucet install would be $340!!- in addition to the call-out fee. I was speechless. I immediately shared with them that that was more than double the other two companies that I’d called, and that this wasn’t going to happen. They both shared that they had heard this before and even recommended another plumbing company. When I asked them how long a job like this would take, they told me half an hour, worst case scenario, an hour. They charged me the call-out fee, which included a home inspection of my plumbing and heating and they were on their way. I ended up calling Day & Knight Plumbing back, and it was a no-fuss job; the install for my faucet took less than 25 minutes, from the time he walked in the door, to the time he handed me my receipt. Quick, professional, and a job well done. NOTE: I inquired with The Gentlemen Plumbers what the charge would have been if they had provided the faucet instead of me purchasing my own, to which they quoted over $600.00.