Bytown Fence & Decks

Fences & Gates
1401 Cyrville Road Ottawa ON K1B 3L7
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HomeStars  >  Fences & Gates in Ottawa  >  Bytown Fence & Decks  >  The fence that was never built
Laura B.
Laura B.
3 reviews Ottawa, ON

The fence that was never built

We signed a contract to have a shared fence built in May 2018. We were initially given a build date of the week of August 6th. We heard back from "Ned" the scheduler the week before the start date saying that it would be delayed for a week. They the put us in touch with the sub-contractor directly. (All of their work is sub-contracted). After three weeks of additional delays by the sub-contractor and then him not returning my calls, I called the Bytown office directly. After explaining the situation, the receptionist had the nerve to ask, "Well, what do you want me to do?" I told her that I wanted my fence installed, so she left my contact information for Ned. After a week of my neighbour and I trying to get in touch with him, I sent an email directly to him and the sub-contractor emailed me within a couple of hours explaining that he hadn't been able to do the work and assumed that Bytown had given the job to another contractor. He then arrived the next day, tore my fence down and installed posts, promising me that the work would be done by Wednesday that week. Wednesday turned into "the end of the week." That was three weeks ago. The posts that were installed were set next to the old footings which they didn't remove. The post that should be directly against my back fence, which is chain link, is more than a foot away from it. I continue to get the run around from the contractor about when he'll be back to finish the work. This company is awful to deal with. They are basically a call centre that has none of their own workers. Once they contract your work out they seem to wash their hands of responsibility but are more than happy to get paid. I am beyond disgusted. I just wanted a fence and with up to 10 centimeters of snow in the forecast it's not looking like this will happen. On top of that, my back and side yards have been left as construction zones so my kids can't even go outside to play.

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