Very Disappointing. Drop the ball. Still have wet basement.
Lacking in customer service. Totally dropping the ball. We had called out RCC in early June as there was a small leak in our basement. In July a 5 foot trench was dug for $1500. We thought great. A week later the basement still leaked. When I called the salesman, he was rude and insisted it was a different leak. I had to chase after them to come out and see was happened. They dug another trench for another $1000. Again it leaked. I had to chase them again. A young man came out to do a water test (ran the hose) could find the leak happening from the ground level. He basically threw up his hands and left. My basement is still leaking. Called again now in October. He said he would get back to me. Would never recommend them. 40 years of business apparently doesn't mean a thing. The salesman never called back
Very disappointing.
- Approximate cost of services:
- $2,500.00
- Company Response
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