STAY AWAY FROM THESE FRAUD ARTISTS
Stay away at all costs. They installed a faulty alarm system that goes off when it has been completely disarmed. When we complained, they sent a technician who was an incompetent, flaming misogynist. Before he even came to our house he called me twice to harass me about how the alarm has no problems and that I am confusing my house alarm with the smoke alarm. We would disarm the alarm in under a minute and they would still dispatch the police and then bill us for false alarms because we didnt answer the call from the monitoring station, which calls from 1-800 number is the USA with no caller ID (forgive me for thinking disarming the alarm is sufficient to signify that there is no issue). Turns out - the monitoring station does not receive the disarm notification and Smart Tech/Alarms tacks on an extra $30 to every false alarm invoice, trying to pass it off as the fee from the police. We ended up being falsely billed with nearly $1000 worth of these "false alarm" fees.
- Approximate cost of services:
- $1,000.00
- Company Response
Response: Hi Sandra, Sorry that you feel dissatisfy with our service. Our security alarm system detects any motion activity in your home when the system is activated. Upon our site visit to inspect the alarm functionality we found no issues with our equipment. We did note on our service visit, that your dog is left at home while your away. Your false alarm is caused by your dog triggering the home motion detector. As for the city police services charging of high "False alarm" fees is beyond our control. Recommend bypassing motion detector while dogs is home alone.