My Samsung washer (bought 1.5 years ago) stopped spinning. Called expressed repair on Monday and got the appointment for Wednesday.
The technician named Roman (647-207-6242) came and with swift check pronounced the verdict: the rotor needs to be replaced. Part and labor together $987 + tax (report attached). I called Samsung to get the motor (10 years warranty). They sent their own technician to do the work.
However, when he arrived he realized that it is just the sensor cable got loose and needs to be reattached: 5 minutes of work and $197 (receipt attached).
I paid ExpressRepair $91 for diagnostics which was completely wrong, done by an unprofessional technician. What's more, when I called the service and asked to get my money back several times they promised to get back to me, but never did.
Stay away from this company, they do not employ real professionals.
- Approximate cost of services:
- $91.64
- Company Response
Hello, We apologies for the experience that you have had, please call us at (844) 889-8484 and I am sure we will be able to help. Regards Danielle