Approximately 2 years ago we had Windows By Installer replace our patio door. Vadim was an excellent sales rep: very helpful and knowledgeable. After several delays from the company and our post on this site, we finally got them installed, only with the assistance of Vadim who stepped in to help us out.
This past winter we decided to replace the rest of the windows. After a successful resolution to our last problem we decided to give Windows By Installer a second chance. Vadim was very helpful and friendly when he came out to discuss our options. We paid our deposit and were told it would be approximately 6 weeks before they would be ready to be installed.
Now 10 weeks after our deposit; phone calls to the head office and emails, we have had no response. Our sales rep assured us that we would have an answer to our question 4 days ago.
Seems like it is hit and miss: a real hit with a great sales rep and miss with the rest of the company.