Boss Mechanical Inc.

On Wednesday morning, our furnace conked out. By Wednesday afternoon, our house was frigid. My wife did her research and found Boss Mechanical, Inc., and within a couple of hours, Joe arrived. He immediately grasped the urgency of the situation and was very sympathetic to our needs. After quickly diagnosing the problem, he presented us with our best options. Our biggest fear had come true, that we needed a new furnace. But a quick phone conversation with company co-owner Carmine alleviated our anxieties. His kind, calming demeanour truly helped us during this stressful time. He answered all of our many questions and gave us a great price for a new furnace. He said someone would come on Friday morning to install the replacement, and that installation would likely take the better part of the day. On Friday morning, Mike T and Aladin arrived around 8:30 and got to work immediately. They quickly swapped out the old unit for the new one and began the connection process. Once finished, they cleaned up what little mess they’d made and gathered their tools. They were done before noon. When they left, they took the old unit with them.

If ever we need a new furnace (hopefully not!) or have any other HVAC needs, we will definitely turn to Boss Mechanical. Their customer service is next to none. From Carmine, Joe, Mike T and Aladin, to Tiphanee at the main phone line, Boss treated us like valued customers. Thank you, Boss, for making our furnace crisis a relatively painless one!