Edward = awesome !!
My furnace was being difficult so I reached out to CEM - spoke to and dealt with Edward from start to finish , Edward came in for the initial inspection but it was hard to diagnose the issue as it wasn’t happening when he was over ( seriously ) we were in touch after his first visit and when the issue happened again he came over to bust my furnace (not) in action and it was the MOBO !!!
During the diagnosis and before the problem got fixed , there were multiple occasions where CEM could have sold me extras that wouldn’t have fixed the problem , I very much appreciate the honesty guys
Edward also brought in another senior tech with him to confirm his thoughts around the MOBO being the issue to avoid any further delays to the repair
Overall 11/10 , great service and most of all trust worthy - keep up everything and many thanks !!
- Company Response
Thank you, Muhammad. We really appreciate your kind feedback. We'll pass your kind words to Edward for sure. We always try to do our best to keep our clients happy. We're glad that your furnace is back on and you're happy. We wish you all the best. CEM team.