Needed a Thorough Move-in Clean, Didn't Get It
I'm extremely upset about my experience. I'm moving into a new apartment that needed a thorough detail clean. Paid just under 275$ to do my small 1 bed/1 bath.
First off what they did well: sinks and tubs were scrubbed out, and inside of fridge was really well cleaned.
What they didn't do well (or I should say didn't do at all: The door frames, baseboards & window frame/tracks weren't touched, light fixtures were dusty with cobwebs, the walls and floor around the stove and fridge were given a quick vacuum only and were left dirty, the space behind the laundry was completely ignored (despite telling me they cleaned it), the top of the blinds were still dusty. They seemed genuinely confused that I was asking for these to be done.
These tasks were the reason I had specifically hired cleaners, they were the problem areas I had trouble with when I did my initial clean the day before. The two women were only here for just over 2.5 hours (850-1130).
I Scheduled it to be done before I moved my stuff over so it would be a smooth transition. I had a set moving schedule: the clean was scheduled for 830am, I had movers bringing my stuff at 230pm, and would paint the unit the next day.
I contacted the company about the disappointing job when I got back to the unit with the movers. They were apologetic and wanted to send someone that evening to clean, so the ladies came back at 4pm and I had to explain in more detail. Again they seemed unsure. And now it's going to be more difficult because all of my boxed up belongings and furniture are in the way.
Came back after the second clean and again disappointed. Light fixtures are still dusty and need to be wiped, behind laundry was given a quick spot vacuum only, they wiped some of behind the fridge but there are still a couple cobwebs, my bedroom window's track still needs vacuuming, top of the living room window sill still has cobwebs, etc. Do I need to be at the apartment the whole time to tell them what needs to be done?
I'm so upset and wish I went with a different company. I'm now going to have to go out and buy a bunch of cleaning supplies and pretty much go over the place myself again. I think that if you need your home more than a weekly 'tidy up' or 'basic clean' go elsewhere or you're wasting your money.
Edit: I ended up spending the evening do the cleaning. I can say even more was missed than initially though. I think they only cleaned along sight lines and only used warm water. There's No other explanation.
- Approximate cost of services:
- $275.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your feedback. We are truly sorry to hear you were unhappy. You called and advised that you were happy with the team and the work they did but had a few issues to do with the door frames, window tracks and the area behind the laundry. As per our terms of service, we advised that our teams do not touch light fixtures due to their fragile nature/liability and that window tracks are part of interior windows cleaning which was a service that was not included. Regardless, we value our customers’ feedback and we fully backed our 100% service guarantee by immediately sending out a team, on the same day as the day of service, to re-clean the areas of focus in your home.
Based on the 7 manhours spent intensively deep cleaning your property, as well as further action taken to ensure your satisfaction, we believe the work completed was more than fair.
Again, thank for your feedback. Please feel free to contact us if you have further concerns.