My Home Comfort

Heating & Air Conditioning
104-H60 Queen Street East Brampton ON L6V 1A9
Phil M in Toronto
1 review Toronto, ON
10/10

My Home Comfort
905-364-4005
Brampton
ON
L6R 0P8
CANADA

A technician came to the house to fix the furnace and he was right I needed a new motor and fan blower. My original comment doubted his assessment but now it turns out it is exactly what needed to be done.

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Company Response

Hello Phil, We're sorry to hear that. We did investigate this matter and we tried calling you to discuss but we couldn't get you on the phone. Here's our findings: While performing diagnose on the furnace, on test mode unit fired first then shuts off, tested again failed again during first and second trial the flame was lazy, one of the reason is poor draft, as per inspection the induced draft motor bearing sounded loud noise, and draft pressure was low at the moment. Removed the motor and carefully inspected to see if the impeller broken,, no sign of broken impeller, showed the customer where noise was coming from. Advised customer that we recommend to replace motor to prevent unit shutting off in the future. We were offering a long term solution for your problem, if you run into this issue again, please check the induced draft motor. Thank you for your feedback and we hope everything works out well for you.

Previous versions of this review:

Phil M in Toronto
1 review Toronto, ON
0/10

My Home Comfort
905-364-4005
Brampton
ON
L6R 0P8
CANADA

A technician came to the house to fix the furnace which is only 6 or 7 years old and after taking some pieces apart told me it needed a new motor. I didn't think this was the case so I got a second opinion. Sure enough, whatever was wrong with the furnace was very minor as the next technician (not from My Home Comfort) fixed it within half an hour - no replacement parts needed. My Home Comfort wanted to charge almost $700 for something that wasn't broken.

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