Marvel Cabinetry And Renovations

Update 2018/01/23 - I've updated my original rating from a 10 to a 0 based on how we've been treated over the last few months. After Jesse came to look at our wine fridge and cabinet we were sure he was the right person do handle our kitchen renos. We approached him in mid-October 2017 asking for an estimate to modify the cabinets to fit a larger fridge and an under cabinet freezer. After meeting with him and having the measurements taken, we waited weeks before a response. I traced him and he promised to have a quote to me within the next few days and that he could potentially do the work in November while we away. That never occurred. I traced him on December 1st upon my return and quoted his website that said estimates could often be returned within 2-5 business days. His website also talks about their core values as a business such as "stewarding relationships with valued clients; honesty, transparency & reliability; delivering on promises consistently" to name a few. These are questionable considering how he'd been ignoring us. He responded by saying it was a misunderstanding and he was under the assumption we would pick things up again when we returned at the end of November. That was not what he stated in his response in October. He stated if we wanted to get someone else to complete the work he understood, however was happy to complete the quotation for my review. I responded to Jesse on January 3rd telling him I was still interested in getting the work done and could he provide the quote. It's now 20 days later and I've not heard a word from him. I do believe there's an underlying reason for his lack of professionalism and it has to do with my living an alternative lifestyle. If you check out his website there is definitely a religious theme presented and one that I can only presume doesn't accept my lifestyle. As I stated to Jesse, when he asked me to provide a review the first time, I did so without hesitation as he helped us fix a problem without any charge. I would have gladly had him do the work if he had the decency to provide a quote or get back to me in a reasonable timeframe. He did neither which is why my rating went from a 10 to a 0.
We were put in touch with Jesse through an interior designer we used in the past. Our built in wine fridge stopped working and the appliance company couldn't remove it. They suggested we needed a cabinet maker to remove parts of the cabinet. We got in touch with Jesse and he suggested we contact another appliance company as he might not be the most economical approach. We did as he suggested, but they couldn't help. We followed up with Jesse and he came on a Saturday after another job he was working on and managed to remove the fridge which 2 other men couldn't. He suggested some modifications to the cabinets due to the tight fit. Jesse wouldn't accept payment for coming that day. Although we didn't end up needing to make modifications to the cabinet, we will be using Jesse to refit our kitchen cabinets to allow for a larger fridge. He was extremely knowledgeable, pleasant and helpful.

We were put in touch with Jesse through an interior designer we used in the past. Our built in wine fridge stopped working and the appliance company couldn't remove it. They suggested we needed a cabinet maker to remove parts of the cabinet. We got in touch with Jesse and he suggested we contact another appliance company as he might not be the most economical approach. We did as he suggested, but they couldn't help. We followed up with Jesse and he came on a Saturday after another job he was working on and managed to remove the fridge which 2 other men couldn't. He suggested some modifications to the cabinets due to the tight fit. Jesse wouldn't accept payment for coming that day. Although we didn't end up needing to make modifications to the cabinet, we will be using Jesse to refit our kitchen cabinets to allow for a larger fridge. He was extremely knowledgeable, pleasant and helpful.