City Duct Cleaning Inc.

I initially ordered a duct cleaning through this company based on their 6 Consumer Choice Awards. A quote for the duct cleaning service was given to me plus they offered me a free washroom exhaust cleaning. When the technician came to clean the ducts he was not very pleasant. I asked about the free washroom exhaust cleaning but was told the promotion had been cancelled. Not very professional if you ask me.

A month later I had my air conditioner checked and found the furnace filter was absolutely filthy. The technician had not cleaned the filter nor informed me that it should be replaced. I called the company to complain and they offered to do the entire job all over again. The owners, John and Glenn came into my house and did a great job of cleaning my ducts (for the 2nd time) They also helped me to get the proper furnace filter for me. He called me and quoted $41/filter so I ordered two of them. What he didn't mention was the $69 service fee which totally blindsided me. I could have ordered these filters online for $45/filter incl free shipping!

Short story - the communication should have been much better.

John and Glenn came in and did a fantastic job of cleaning my ducts and also helped me to get the proper furnace filter that I wasn't able to buy at Home Depot or Canadian Tire. Thanks guys

I had high expectations on this company based on their standing as a Top Choice award winner. When the technician arrived he was highly un-professional and acted with very little consideration for my furniture. He missed 2 vents and though I was promised a 'free' a bathroom exhaust cleaning he told me they had cancelled that promotion just a few days before. I'll never hire them again.