I initially ordered a duct cleaning through this company based on their 6 Consumer Choice Awards. A quote for the duct cleaning service was given to me plus they offered me a free washroom exhaust cleaning. When the technician came to clean the ducts he was not very pleasant. I asked about the free washroom exhaust cleaning but was told the promotion had been cancelled. Not very professional if you ask me.
A month later I had my air conditioner checked and found the furnace filter was absolutely filthy. The technician had not cleaned the filter nor informed me that it should be replaced. I called the company to complain and they offered to do the entire job all over again. The owners, John and Glenn came into my house and did a great job of cleaning my ducts (for the 2nd time) They also helped me to get the proper furnace filter for me. He called me and quoted $41/filter so I ordered two of them. What he didn't mention was the $69 service fee which totally blindsided me. I could have ordered these filters online for $45/filter incl free shipping! Shady and unprofessional.