We built a walk out home in 2011. Upon possession, we noticed a very fine crack on the trim above the basement sliding door. I mentioned this and they replied it was cosmetic. Shortly after our one year inspection, I called the warranty department regarding our countertops (edging was coming apart in every counter in the house), as well I wanted to inquire about the crack that was getting larger. I was dismissed because our 1 year warranty was over. My house is now just under 6yrs old, during a torrential rain (which is rare here) we notice a slow dripping leak coming from the trim crack. I called, emailed and FB messaged Coventry. We had three different contractors come out, who all suggested reaching out to Coventry despite our contract being over, as this was obviously a builders error. After about three weeks, Coventry finally returned my call. They sent the warranty inspector to co0me out and denied that anything was wrong. They called a few days later to say they wouldn't be helping us because they have nothing written in our file that we reported this, that warranty was over and that the two people I did speak with are no longer with Coventry. It seemed like they were repremanding me for being a poor homeowner, when they couldn't even see any issues with their workmanship nor give us their opinion as to where the water was coming in from.
Gratefully I have found certified, knowledgeable and meticulous relief/disaster specialists who are helping us locate, assess and repair the issue. They have discovered many careless errors that Coventry had made which compromised the integrity of our home, and have documented every single one of them. If you are planning on purchasing a home, I would do my research first before deciding on doing business with Coventry. My experience while purchasing was pleasant but not so much after moving in. Looking back at reviews I see that I am not the only one who experienced issues with leaks in a Coventry home. Bottom line, a home of less than 6yrs should not experience structural issues, leaking and black mold. A company with any type of morale would want to at least see any improper work they have done hiding behind the walls despite warranties being expired and perhaps take some type of ownership of selling a consumer a poor product.
- Approximate cost of services:
- $540,000.00
- Company Response
We are sorry to hear that you are experiencing issues with your home. Providing an exceptional customer experience is our number one priority, and we take great pride in working diligently with our clients when issues are brought to our attention. Unfortunately, though your home is now 6 years old, the concerns regarding your basement have just recently been brought to our attention and we are working to assess the situation. To this end, a courtesy call has been booked with our Warranty Manager to view your home in person.
Unfortunately in cases where there is a large span of time between the expiration of the warranty period and the notification of any issues, the decision on if or how we would be able to assist are reviewed on a case-by-case basis. Once our Warranty Manager has had a chance to take a look at the home he will be sitting down with our General Manager to review.
Please note that if our homeowners experience any issues with their home our Warranty Department and our After Hours Emergency Line numbers are posted on the "Contact Us" page of our website. During regular office hours the phone number is 780-453-5100 and our after-hours line (emergency only; does not accept text messages) is 780-446-5543. All homeowners are encouraged to contact us as soon as possible if a potential issue is suspected.
Regards,
Coventry Homes
