Door Gallery Ltd.

Windows & Doors Installation & Service
Vaughan ON L4K 1H8
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HomeStars  >  Windows & Doors Installation & Service in Whitby  >  Door Gallery Ltd.  >  Great sales and delivery, so-so installation, surprisingly bad post sales support
joe from Markham
joe from Markham
5 reviews Markham, ON
6/10

Great sales and delivery, so-so installation, surprisingly bad post sales support

It seems tempting for people to give grades of 10 or 0 but I'm going to try to stay as objective as possible given the surprisingly bad post sales experience I had.

Price: 10 out of 10. It was definitely the least expensive fiberglass doors I was quoted and I made the decision to purchase on the spot.
Delivery time: 10 out of 10. I was told 3 to 5 weeks and it was ready in 2.
Installation quality: 8 out of 10. As you can notice from the picture, the door handles were not aligned properly. The left handle was installed about 1/4" to 1/2" inch lower than the right.
Also, the installers told me that they didn't bring any peepholes which was agreed upon with the owner but that I could just go buy it myself at home depot for $15. It's a good thing I'm handy or I'd be incensed at this suggestion.
Door handle/latch quality: 3 out of 10. Within 2 days, the door handle on the inside could not open the door. Turning it did not release the latch so I was basically trapped in my own home and worse it came at an inconvenient and embarrassing time as we were hosting some people and we couldn't actually let them in. Thankfully, the handle worked from the outside and we had to tell them to let themselves in. After the party was over, I managed to take it apart and fix/modify it myself to get it working again. The owner had called me back to say he'd get someone to come the next day to fix it but I texted him to tell him I had fixed it and not to bother (especially after experience below).
Post Installation support 0/10: After not being able to get a hold of the owner, I called the installer to explain the situation and he actually told me to (think of the most offensive expletive - that's what he used) I was absolutely incredulous at the lack of professionalism and there is absolutely NO excuse for that type of response.

So I gave as objective a rating as I could. I was impressed with the price and delivery time but the post-installation service was terrible. You readers can judge for yourself whether you want to go with these guys or not but even with a great warranty, I don't have much confidence that I'd be able to get it covered for anything after my post-sales experience with the installer. Needless to say, I'll be aligning the handles myself.

Update:Owner called to apologize for the installer. I want to emphasize, I am happy with the door, just not the post-installation experience as stated above.

Approximate cost of services:
$6,215.00
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Company Response

Thank you Joe for your feedback and we are sorry that you weren't pleased with the post-installation provided from Door Gallery. Our goal is to treat all our customers with full respect and complete top-notch services.

Previous versions of this review:

joe from Markham
joe from Markham
5 reviews Markham, ON
5/10

Great sales and delivery, so-so installation, surprisingly bad post sales support

It seems tempting for people to give grades of 10 or 0 but I'm going to try to stay as objective as possible given the surprisingly bad post sales experience I had.

Price: 10 out of 10. It was definitely the least expensive fiberglass doors I was quoted and I made the decision to purchase on the spot.
Delivery time: 10 out of 10. I was told 3 to 5 weeks and it was ready in 2.
Installation quality: 8 out of 10. As you can notice from the picture, the door handles were not aligned properly. The left handle was installed about 1/4" to 1/2" inch lower than the right.
Also, the installers told me that they didn't bring any peepholes which was agreed upon with the owner but that I could just go buy it myself at home depot for $15. It's a good thing I'm handy or I'd be incensed at this suggestion.
Door handle/latch quality: 3 out of 10. Within 2 days, the door handle on the inside could not open the door. Turning it did not release the latch so I was basically trapped in my own home and worse it came at an inconvenient and embarrassing time as we were hosting some people and we couldn't actually let them in. Thankfully, the handle worked from the outside and we had to tell them to let themselves in. After the party was over, I managed to take it apart and fix/modify it myself to get it working again. The owner had called me back to say he'd get someone to come the next day to fix it but I texted him to tell him I had fixed it and not to bother (especially after experience below).
Post Installation support 0/10: After not being able to get a hold of the owner, I called the installer to explain the situation and he actually told me to (think of the most offensive expletive - that's what he used) I was absolutely incredulous at the lack of professionalism and there is absolutely NO excuse for that type of response.

So I gave as objective a rating as I could. I was impressed with the price and delivery time but the post-installation service was terrible. You readers can judge for yourself whether you want to go with these guys or not but even with a great warranty, I don't have much confidence that I'd be able to get it covered for anything after my post-sales experience with the installer. Needless to say, I'll be aligning the handles myself.

Approximate cost of services:
$6,215.00