Repair microwave over the range
At first I was not happy with their service because of misunderstanding ,then I talked with the owner(Steve) , he explained their term and policy for me and made me happy.
Repair microwave over the range
I called the Frigidaire Company to repair my microwave over the range they referred me to this company so I called them, the reception was a women who talked so aggressive and I explained it what happened and she said to me first appointment is in a next 6 days and she did not say anything about home visit service, after 6 days their technician came and said to my wife your husband must get the microwave down and then I would come back and repair it and the technician did not tell my wife there is any other option and then he left after 4 minutes and charged us 100 $ before tax. So I called the company to talk with the manager and the aggressive women responded the manager will call me.
After a few hours someone called me whose name was Steve (owner? Or manager). I told him why the technician told my wife I have to uninstall the microwave and why the technician himself did not do that? And why your reception did not say anything about home visit service?
The person told me of course we charge people for home visit service and we can charge you extra money to uninstall the microwave.
Again I asked him why your technician did not say anything about option of extra money to uninstall the microwave and just left our house. And why your reception did not say anything about how much is home visit service.
He hung up the phone.
I have not seen this customer service in my life, they are so aggressive.
Not only I lost my money but also got offended.
