EconoShield Windows and Doors

Windows & Doors Installation & Service
Calgary AB T2H 0R8
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HomeStars  >  Windows & Doors Installation & Service in Calgary  >  EconoShield Windows and Doors  >  Company is working with me to ensure I am satisfied
Private User
Private User
Private User reviews Calgary, AB
5/10

Company is working with me to ensure I am satisfied

Windows & Doors Installation & Service review in Calgary

The price was decent which is why we decided to go with them. However, the salesperson made an error, ordering 2 pane instead of 3 pane windows, and gave us minimal $ back as a "fix" (we were unwilling to waste all of the custom windows to get 3 pane).

I am currently working with one of their employees to ensure I am satisfied with the installation of the windows. Andrew has been more than helpful.

The windows themselves are good quality, I am happy with them.

Approximate cost of services:
$14,000.00
What could this company do to improve their services?
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Company Response

Dear Sir/Madam,

At Econoshield Windows & Doors, we treat all our customers' concerns with the top priority. Every issue or complaint are always handled at the earliest opportunity. Since you chose to keep your identity private, we searched and reviewed all our service records and could not find the origin of this complaint nor any unanswered attempts to contact us regarding the issues described above. Our company's policy is to replace any incorrectly ordered items, and in a rare occasion when a mistake does occur, we replace it with a new product as per initial agreement with the customer.

Please call our customer support line at 403.454.3070 or email to info@econoshield.ca with your name and installation address - we will be happy to assist you with any of your concerns. Until then, with no identity nor records of any similar issues, we can only treat this complaint as a fake review targeted to hurt our reputation.

Previous versions of this review:

Heather from Calgary
Private User
1 review Calgary, AB
6/10

Company is working with me to ensure I am satisfied

Windows & Doors Installation & Service review in Calgary

The price was decent which is why we decided to go with them. However, the salesperson made an error, ordering 2 pane instead of 3 pane windows, and gave us minimal $ back as a "fix" (we were unwilling to waste all of the custom windows to get 3 pane).

I am currently working with one of their managers to ensure I am satisfied with the installation of the windows.

The windows themselves are good quality, I am happy with them.

Approximate cost of services:
$14,000.00
Heather from Calgary
Private User
1 review Calgary, AB
1/10

Terrible experience throughout

Windows & Doors Installation & Service review in Calgary

I would not recommend this company to my worst enemy. The price was decent which is why we decided to go wtih them. However, the salesperson made an error, ordering 2 pane instead of 3 pane windows, and gave us minimal $ back as a "fix" (we were unwilling to waste all of the custom windows to get 3 pane, but I'm not sure they would have offered that anyway). I checked our pruchase order and there was no way I could have caught the error as the salesperson did not indicate on the form what window he'd ordered for us (apparently they can tell based on several "tick" boxes, but it is not obvious to the customer).

Installation is questionable as my backdoor has mositure coming in around the frame on the inside. We called them to come and check, and were told that "they trust their installation people had done a good job" so they only applied another layer of silicone to the outside. We had to tell the installer to add more spray foam around the door as he had intermittently applied it (I have pictures). I am still seeing moisture and have called again for help, will see what they end up doing.

The installers did not have the proper tools required to install our locks on our new doors so my husband went to purchase the tools! Then they took the tool with them, along with several allen keys!

The supervisor was around 1 time during the installation to "check" on his workers, and he came at the end of the job.

DO NOT HIRE THESE GUYS, pay more money and get a better installation. The windows are OK quality but EconoShield doesn't make the windows. If you've already purchased through them and can't get out of it, make sure you check every window before they close up to ensure they've sealed the frame properly...we didn't and based on issues I have with my door, I'm now questioning the rest of the work.

Approximate cost of services:
$14,000.00