We had a flood, The Master People works with Steam Force, and the two of those companies, came and cleaned up, and then continued to do the renos. We paid out of pocket for flooring because they claimed they couldn't find a good price - so we picked it up and delivered it, and when time came - they deposited the cheq from the insurance and never paid us for the money we spent out of pocket on the floors. Consumers BEWARE! now we can't get a hold of anybody- we kept hearing "we sent it Friday" "next week" "oh we sent it again" and still no money!! it is approximately $1,000..... this is company is a joke. John is the owner and said he will "call me back" and .... nothing... save yourself the frustration - go with a credible company.