We completed our project in the spring of 2013. Shawn was professional even though we had a few hiccups and misunderstandings during the project. The finished result is a gorgeous roof that has held up well and we are very happy with it. Overall we plan to use Titan again for future projects. The work was done in a timely manner and the site kept clean as possible. No damage to surrounding landscaping. He was always reachable by phone throughout the project which was reassuring.
We were new home owners at the time and have learned a lot since about discussing every detail with a contractor so there are no surprises. Our challenge was with replacing old skylights that were unable to be matched in size. We didn't realize what that would mean for the interior and we subsequently had to redo the drywall and some creative mudding by my dad on the interior ceiling.
Shawn also had to contend with a family member wanting to be more involved than he should be, which his crew handled with grace and tact. We also replaced some of the plywood underneath.
- Company Response
Danielle...thank you for your honest review. There are times when an agreement has misunderstandings between both parties, but it's when a business takes as much of the responsibility as possible for not covering all the little details.
I'm glad to see that after a few years you are happy to reflect on your experience with us and share with others. Please don't waited about your family - that's what family is for.
--All the best and looking forward to serving you again, Shawn.